Hackensack Podiatrists - Podiatry Center of New Jersey

Review quality analysis

Computed from 13 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Local Guide

  Jun 5, 2026

  I waited 1 hour and 15 minutes to be seen by the "Doctor" for less than five minutes. The tiny waiting room is packed with people coughing and sneezing. If you park in the lot, you have to get a sign from the office to place on your car. Great for people who have foot problems. Also the assistant discusses your situation with the doctor. I could hear everything about the patient in the next room and hear the entire patients visit with the doctor. There has to be some HIPPA violation. I will never come back to this office.

• GGoogle reviewer

  Mar 23, 2026

  Avoid this place. This particular office is unbelievably inept. I scheduled an appointment for my son for Monday late afternoon. I got there after a 45 minute commute only to be told that they don't take our insurance. We couldn't be seen. OR we could pay $400 for the office visit and the "procedure." No one called, no one emailed, NO COMMUNICATION to let me know that we shouldn't make the trek over there for our emergency situation. Unbelievable. And super unprofessional.

• GGoogle reviewer

  Local Guide

  Mar 19, 2026

  It was my first visit to this foot clinic, and although the reviews weren't very good, I decided to go because it's close to where I live. Making an appointment online was very easy. Unlike the reviews, the staff were friendly. Dr. Joseph explained my foot condition clearly, which I really appreciated. I think I'll be coming here every year.

• GGoogle reviewer

  Jul 3, 2025

  The wait time to way too long.<br>Just to pick up shoes for my son it's an hour wait.<br>The doctor is only available once every two weeks for some reason so every time I come there's an insane amount of patients in the waiting room.<br>If I didn't need these shoes for my son I would've left just like a lot of other people who were waiting with me.<br>Honestly, go somewhere else.<br>The doctor is just okay and nothing can justify waiting this long for her.<br>Last thing, check in is so ancient.<br>You have to sign your name on a piece of paper which I never see these days anymore.<br>Most places allow online check in so the fact that they haven't updated their process is ridiculous to me.

  Owner response · Sep 5, 2025

  Thank you for your feedback. We understand how frustrating the wait can be, especially on busier days. Due to high patient demand and limited provider availability, delays can happen--but we're excited to share that we have new doctors joining soon, which will help reduce wait times significantly. Please give me a call directly at 862-263-0620 so I can better understand your experience and see what we can do to make it right.<br><br>Yelena<br>Chief Operating Officer<br>Podiatry Center of New Jer

• GGoogle reviewer

  Feb 10, 2025

  Extremely unprofessional office.

  Owner response · Sep 5, 2025

  We take all feedback seriously, but we're unable to find any record of your visit in our system. We want to make sure every patient receives the best care possible, and we'd like to learn more about your experience.<br><br>Please reach out to us directly at 862-263-0620 so we can better understand your concerns and address them appropriately.<br><br>Yelena<br>Chief Operating Officer<br>Podiatry Center of New Jersey

• GGoogle reviewer

  Aug 16, 2024

  TELL YOUR PERSON WHO ANSWER THE PHONE TO WAKE UP. TERRIBLE CUSTOMER SERVICE. TALKS LIKE SHE IS SLEEPING. NO APPOINTMENT DUE TO THIS UNPROFFESIONALISM. COULDNT EVEN GET THROUGH A PHONE CALL TO GET ANSWERS.

  Owner response · Sep 5, 2024

  Thanks for taking the time to share your feedback with us. We are sorry your call to our office didn't meet your expectations. Please give me a call directly at 862-263-0620 so I can better understand your experience and see what we can do to make it right.<br><br>Yelena<br>Chief Operating Officer<br>Podiatry Center of New Jersey<br>