Carvel
240 S Summit Ave
Circa-1934 chain known for its soft-serve ice cream & custom cakes, mainly for take-out.
Ordered by owner and customer bids — bought, not earned. BergenHub promotes Bergen County businesses; it doesn't rate service quality.
In Hackensack
#63 / Food
View category →
In Hackensack overall
#765 of all businesses
Ice Cream & Dessert
#2 in town
Composite score
1 / 100
rating · quality · popularity
Review quality analysis
Computed from 14 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).
What customers mention
Nearby similar stores
Google's picks for similar ice cream & dessert near Hackensack.
Customer reviews
Ratings and comments from Google and BergenHub members, combined into one score. Sign in with a verified-email account to add yours.
- GGoogle reviewerSep 2, 2026
The female staff that answer the phone here is completely incompetent and lacks basic awareness to where she sounds like she is high of some sort of drugs - completely incoherent and unresponsive employee resulted in my explicit instructions for thick milkshake straws being entirely ignored. A subsequent order was just as bad--I paid for four sundaes with extra hot fudge, but only received two sundaes and absolutely no extra fudge - spoke to the same store clerk from previous order of the missing straws and her response was just completely clueless A quick look at other recent low-star reviews proves this location has a massive pattern of neglecting orders and failing customers.
- GGoogle reviewerLocal GuideAug 20, 2026
Rating only — no comment.
- GGoogle reviewerLocal GuideAug 19, 2026
Great establishment. I'll always get a birthday fudgie the whale from here!
- GGoogle reviewerLocal GuideAug 15, 2026
Rating only — no comment.
- GGoogle reviewerAug 10, 2026
Carvel cake decorator Carolyn truly did a wonderful job with the cake I ordered. I highly recommend ordering a birthday or any special occasion cake from this Carvel location and placing your trust in Carolyn. Not only did she craft a fantastic cake, but she also shows genuine kindness by calling customers to ensure they get exactly what they want for their cake.
- GGoogle reviewerAug 9, 2026
The best ice cream
Sponsored Ranking. Positions are bought through owner and customer bids, not awarded on quality. BergenHub helps Bergen County businesses get discovered; it does not rate their service.