Wells Fargo Bank

Review quality analysis

Computed from 8 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Aug 21, 2025

  Five stars for today's service, But only for Employee "Rupert" For some reason every time I come to this location, I get strange vibes. Not sure if it's because of the color of my skin. One incident that sticks out to me specifically, Was I forgot my drivers license at this location, They called me to pick it up, they told me to take a seat, I had to wait 18 minutes while they took people that arrived AFTER I did, just to hand me my license back. Then to top it off in order to get my drivers license back, They wanted another photo ID of me. luckily I had my passport in my car. Is that not strange? Second incident that stuck out to me, I was attempting to take some money from one of my accounts (I have two) I guess since the check was 20+K they did not want to give me money saying "if something happens you be responsible for the cash" this is an entirely new staff by the way, There used to be an Indian lady here, And way nicer staff. Not the only reason why that comment was strange to m

  Owner response · Aug 22, 2025

  Hi there. Having pleasant interactions when banking can make you feel like a valued customer. Please be assured that we've thanked Rupert on your behalf. About your other experience, I want to make sure your sentiments are properly documented, please email to socialcare@wellsfargo.com with your full name, preferred method of contact (email or phone number), and link to this Google review (no account numbers). -Alfredo

• GGoogle reviewer

  Apr 1, 2023

  Andrew Stavrou, associate personal banker was a true professional. He assisted me where another branch did not. He made a transaction with ease. This branch treats their customers with respect.

  Owner response · Apr 4, 2023

  Hi, Johanna. We greatly appreciate the feedback. I have shared these comments with Andrew, and their manager. Thank you for choosing Wells Fargo. -Juju

• GGoogle reviewer

  Dec 12, 2022

  I had to open a account so I made an appointment with Juan Padron. He was friendly, he explained everything clearly. Excellent service and it was perfect timing!

  Owner response · Dec 13, 2022

  I truly appreciate you taking the time to share these kind words with us, Naomi. It's wonderful to see that you've had such a positive experience with Juan. Thank you for choosing Wells Fargo. -AJ

• GGoogle reviewer

  Local Guide

  Dec 21, 2021

  the place is very neat and clean and was not crowded. the lady who helped me was named Savitree and she was very kind and knowledgeable. she answered all questions and provided great service.

  Owner response · Dec 22, 2021

  I'm glad to hear your experience at this banking branch has been positive, Elizabeth. We appreciate your feedback. -AJ, Wells Fargo HL Social

• GGoogle reviewer

  Aug 8, 2021

  Terrible Customer Service provided by a banker. Not helpful!! I made an online appointment early in the morning on the same day for 4:00PM to meet with a banker in the Englewood NJ Branch. In the past when I had made appointments for the Nutley NJ branch the banker call me to verify the appointment before I get to the branch. This did not happened with this branch. Anyway I headed o the bank because I had received an email confirmation for the appointment. When I showed to the branch I approached the only banker at the Customer Service area. I said to her that I had an appointment and asked for help. The banker seemed to be annoyed just by my approaching, her aptitude was not friendly. She kept complaining that she was not from that branch and was not familiar with the Englewood branch. She verified that I actually had an appointment. Then she acted as she had been forced to provide the service that I needed. I needed to verify that the Express Send Agreement that I have opened more th

  Owner response · Aug 9, 2021

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at HLSocial@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• GGoogle reviewer

  Jul 2, 2021

  Horrible on line customer service disgusted, no respect , would not recommend this bank went way down hill after covid

  Owner response · Jul 6, 2021

  I'm truly sorry to see your review, Addisyn. Please tell me more about your experience with us in an email to HLSocial@wellsfargo.com. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social