Carter's

Review quality analysis

Computed from 14 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

• GGoogle reviewer

  Aug 25, 2026

  Rating only — no comment.

  Owner response · Aug 31, 2026

  Hi Mohammad, thank you for the 5-star review! We truly appreciate your support and are glad to know you had a great experience with us. Your kind feedback means a lot to our team and motivates us to keep delivering the best service possible. We look forward to welcoming you again soon!<br>

• GGoogle reviewer

  Local Guide

  Apr 17, 2026

  Can't bragg enough about this store, felt so welcomed and special. Melissa, although she is the manager at the store she helped me with everything I needed, she is great; while I was there she was helping everyone in the store, specially me with my purchase and an online order, this will definitely be my second home thank you so much again Melissa you are the very best!

  Owner response · May 10, 2026

  Hi,<br><br>Thank you so much for your wonderful review! We're thrilled to hear you felt so welcomed and special during your visit. It's fantastic to know that Melissa made your experience exceptional--from helping with your purchase to assisting with your online order. We're lucky to have her on the team, and your kind words mean the world. We can't wait to make your next visit just as memorable. See you soon at your "second home"!

• GGoogle reviewer

  Jan 27, 2026

  I ordered online, when I was about to pick the order up, order was not in the store. Staff was disrespectful and not helpful at all. Upon checking online, it says that order was already picked up. But clearly that was not me. Called customer service, issued a full refund(3-5 business day) but did not explain as to why my order is gone.

  Owner response · Feb 9, 2026

  Hi Maria, we're truly sorry for the frustrating experience you had with your order. This is not the level of service we strive to provide, and we understand how disappointing it must have been. Please be assured we have shared your feedback with our retail management team. Thank you for bringing this to our attention, and we apologize for the inconvenience caused.

• GGoogle reviewer

  Local Guide

  Dec 9, 2025

  Rating only — no comment.

  Owner response · Jan 10, 2026

  We are sorry your visit to our store in Garfield, NJ did not meet your expectations. We would love to speak with you about your visit. Could you please call our Consumer Affairs department at 888.782.9548? Thank you!

• GGoogle reviewer

  Dec 4, 2024

  The ladies who work there are very unprofessional. Mothers of newborns come to the store and often sleep in the strollers. And the ladies shout at the whole store and tell each other some private stories. They shout and laugh so loudly that you can't concentrate on or the child starts crying and you have to leave. They act like they are not at work, they just came to the bar to talk. They serve very badly and are not nice. You don't want to enter the store at all, which is a shame. They should hire professional staff

  Owner response · Sep 7, 2025

  Thank you for taking the time to write a review for our store in Garfield, NJ. Please be assured we have shared your feedback with our retail management team. If you have any questions, please call our Consumer Affairs department at 888.782.9548 and reference case number 05742792. Thank you.

• GGoogle reviewer

  Local Guide

  Nov 3, 2024

  My fiance & I came into this store for our gender reveal. We did not know the gender. We picked out two outfits, one for a girl and one for a boy. We went to the cashier, Briana and asked her to read the results for us and box up the outfit that corresponded to what the results said and we came back 15 minutes later to give her enough time to box it all up! She was so appreciative that we chose her for this huge milestone in our lives. Without hesitation she said yes and even said it's nice of us that we're doing something nice for her. It made our day to know she felt special, because she is. Just because she works in retail doesn't mean absolutely anything. Workers in retail dont always get treated nice. So I'm happy we were able to that for her and that she was able to do this for us. Thank you, Briana We will never forget you.