Enterprise Rent-A-Car

Review quality analysis

Computed from 18 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Local Guide

  Sep 4, 2026

  I am writing to express my sincere appreciation for the exceptional service I received during my recent car rental experience. MICHAEL who assisted me was incredibly welcoming and friendly, making me feel truly valued. His attentive and professional demeanor created a most pleasant and seamless rental process. I was particularly impressed by how MICHAEL went above and beyond to ensure my satisfaction. It is rare to encounter such a high level of personalized customer care. He's got my vote for employee of the year and I will certainly rent in this location again.

  Owner response · Sep 4, 2026

  Thank you so much for your kind words, Russell! We're thrilled to hear about your positive experience with Michael. He truly embodies our commitment to excellent customer service. We can't wait to welcome you back for your next rental! - Christina

• GGoogle reviewer

  Sep 4, 2026

  Customer service was great. Getting people when calling might take a bit. Danny was very helpful and is a great rep.

  Owner response · Sep 4, 2026

  Thank you for your kind words, Stage1nj! We're thrilled to hear you had a great experience with our customer service and that Danny was able to assist you. We appreciate your feedback and look forward to serving you again! - Christina

• GGoogle reviewer

  Aug 22, 2026

  Rating only — no comment.

  Owner response · Aug 22, 2026

  Thank you for taking the time to leave us a positive review! We hope you have a wonderful day.

• GGoogle reviewer

  Aug 18, 2026

  A friendly, efficient and knowledgeable team!

  Owner response · Aug 22, 2026

  Thank you, Larentina! We're thrilled to hear that you had a positive experience with our team. Providing friendly and efficient service is our top priority. We appreciate your feedback and look forward to serving you again! Chris M

• GGoogle reviewer

  Aug 17, 2026

  Absolutely terrible experience with Enterprise. This location was a complete mess from start to finish.<br><br>I was specifically told they could match my existing reservation/rate, and then when I arrived they couldn't--or wouldn't--honor what I had been told. Management was completely unhelpful, and the entire operation seemed disorganized and poorly run.<br><br>Even worse, they somehow had two reservations under my name when I had only made one, and then attempted to charge me based on their own mistake. Instead of simply acknowledging and correcting the problem, the employees tried to make it sound like the duplicate reservation and incorrect charges were somehow my fault.<br><br>There is zero accountability at this location. Everyone seems to know exactly how to pass the buck, but nobody seems willing to actually take responsibility or solve the problem. Management did not take ownership, the staff blamed the situation on other people or the system, and I was left dealing with the

  Owner response · Aug 22, 2026

  Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. -Kim

• GGoogle reviewer

  Aug 14, 2026

  I've been an Enterprise Rent-A-Car Customer for many years now but I have to express my frustration with the lack of professionalism of the staff at this location, if you have a reservation, definitely they will follow up as required, should you have any questions or concerns about billing, tolls or anything else they will put on hold for a lifetime not to answer to your concerns or simply help you, or even worse, they will ask you to call at: 877-765-5210 which, isn't related to Enterprise, it's about Medicaid, Medicare and medical devices , and pretend to be naive about it, oh eeally ?when they know very well what they're doing, absolutely unacceptable.!!<br>Simply bad practices and bad business, and corporate should take a look into it and properly staff this location with people who really cares.!!<br>Finally: I know that I will receive the chat bot answer from them, but if you're a customer like me, please, do yourself a favor, stay away from this unprofessional, indifferent and c

  Owner response · Aug 15, 2026

  Hi Jose, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. - Marisa