Enterprise Rent-A-Car

Review quality analysis

Computed from 15 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

• GGoogle reviewer

  Sep 2, 2026

  Bad service they charge you extra they don't say the right information

  Owner response · Sep 3, 2026

  Hi Jose, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. - Michelle

• GGoogle reviewer

  Local Guide

  Aug 23, 2026

  My husband rented a minivan online and was very disappointed with the condition and service. When we arrived, the vehicle was dirty inside and out, the insurance information was outdated, and there was no washer fluid. We had to take care of the washer fluid ourselves.<br><br>The vehicle was provided with only half a tank of gas, and we returned it with more than half a tank. Despite this, we were charged a $6 refueling fee. We went back and brought this to their attention, and we were told that we would be reimbursed. Unfortunately, I still have not received the reimbursement.<br><br>Overall, this was a very unprofessional and disappointing experience. I expected the vehicle to be clean, properly maintained, and the billing to be accurate. I hope they address these issues and honor the reimbursement they promised.

  Owner response · Aug 30, 2026

  Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. -Kim

• GGoogle reviewer

  Aug 14, 2026

  Super satisfied twice now at Lodi.

  Owner response · Aug 16, 2026

  Thanks for your positive review, Rich! We hope to see you again soon. - Marisa

• GGoogle reviewer

  Aug 14, 2026

  The location had a great selection of vehicles. Teddy and the staff were extremely helpful and knowledgeable. They were able to get me into a rental right away. Will definitely rent with them again.

  Owner response · Aug 16, 2026

  Thank you, logicool1! We're thrilled to hear you had a great experience with Teddy and our team. We strive to provide excellent service and a diverse selection. Looking forward to helping you again in the future! <br>- Marisa

• GGoogle reviewer

  Aug 13, 2026

  The customer service representative, Teddy I found to be rude and disrespectful, after he made sarcastic comments about my finances (as if he would know). I had to get a supervisor involved, thankfully that was a slight improvement. I felt uncomfortable keeping the car, even though my car insurance extended the car rental time, I returned it sooner.<br><br>I made a payment. Requested a receipt (a couple of times) for the payment that was made days ago. I'm still waiting for my requested receipt for proof of payment and my deposit back.<br><br>One of the biggest red flags: I called on Monday to communicate to both the car rental and car insurance that the auto body shop gave an eta status as to when the car would be completed. The car rental waited until the car was flagged & started to call me about payment like I didn't just call them. Why didn't they collect payment then, explain the flagging process (which they knew about but flailed to share), and then had the audacity to question

  Owner response · Aug 23, 2026

  We're listening and would like to know more, Crystal. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. - Lisa

• GGoogle reviewer

  Aug 4, 2026

  The ease and simplicity of getting a car. The team at Lodi was amazing, helpful, accommodating, and cheerful. Teddy, Alex and Joanna are exemplary of what great customer service should be. I cannot say enough positive things. I work in health care and understand customer service. I was at the rental place 3 times and had the opportunity to observe the team in action and they never deviated for their cheerful, efficient rental process. I was impressed with the frequency of turnovers at this small location.

  Owner response · Aug 7, 2026

  Thank you so much for your kind words, Steve! We're thrilled to hear about your positive experience with our team. We pride ourselves on providing excellent customer service and appreciate your recognition of Teddy, Alex, and Joanna. Looking forward to serving you again! <br>- Marisa