NAPA Auto Parts - Hometown Auto Parts

Review quality analysis

Computed from 15 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

• GGoogle reviewer

  Local Guide

  Aug 13, 2026

  The staff was friendly, knowledgeable, and very helpful. They took the time to make sure I got exactly what I needed and didn't make me feel rushed. Great customer service and a good selection of parts.<br><br>It's nice dealing with people who actually know their stuff and are willing to help. I'll definitely be coming back whenever I need auto parts. Highly recommend this NAPA location!

  Owner response · Aug 15, 2026

  HiJavier Aviles , thank you for choosing NAPA and for sharing your positive experience. We're always here when you need us.

• GGoogle reviewer

  Aug 12, 2026

  Came in needing license plate screws but wasn't sure of the size so the guys were super helpful and even gave me 4 screws to test the fit at no charge. They didn't have to do that, but it made a real difference. Great customer service, and I'll definitely be back!

  Owner response · Aug 15, 2026

  Thanks for the shoutout! We love hearing this. Glad we could help get you on the road.

• GGoogle reviewer

  Local Guide

  Apr 10, 2026

  Great costumer service!

  Owner response · May 8, 2026

  Thanks for the shoutout! We love hearing this. Glad we could help get you on the road.

• GGoogle reviewer

  Mar 26, 2026

  I needed my rotors resurfaced. Service was courteous and assuring. The work was completed timely and I was notified as soon as they were ready. The quality of the work was amazing. The rotors were not only resurfaced but also professionally cleaned of old rust and then coated to prevent corrosion. The tech was also careful to remove only as much as was needed, so I can still resurface then one more time in the future. I left 8-year-old rotors and received like new rotors. I was impressed: all this for a reasonable price. Thank you for your craftsmanship.

  Owner response · Apr 8, 2026

  Hey Stanley Zarczynski, We love hearing this. Glad we could help you find the parts you needed! Thank you for taking the time to write us a review.

• GGoogle reviewer

  Feb 25, 2026

  Always friendly and great prices ..the best customer service ever.

  Owner response · Mar 9, 2026

  We love hearing this, bazemore tanisha. Thanks for taking the time to shop with us and write a review.

• GGoogle reviewer

  Nov 14, 2025

  I do not recommend this business at all. My husband and I had a very disappointing experience with this specific location. We were looking for a particular item, so my husband called the store and spoke with the manager, Paul. He told us they had two of the items in stock and that another nearby branch had three more. Paul also offered us a "discounted" price because of the quantity we were planning to buy, which made us think he was trying to be helpful.<br>When I arrived at the store, he showed me the correct item. However, while I was paying, they switched it and put a different item in the bag. When I went to the other location to pick up the rest, they told me they did NOT have the correct item. The manager there checked my receipt and said, "Yes, this is the item you paid for," which is when I realized that Paul had tried to sell me a cheaper, incorrect product while making me believe I was getting what we originally called about.<br>When I returned to Paul's store to bring back

  Owner response · Dec 9, 2025

  Hey Gemelis Almonte, thanks for letting us know. That's not the customer experience we strive for. Would you mind calling us at 1-800-538-6272 to share more details so we can look into this?