Capital One Bank

Review quality analysis

Computed from 15 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Local Guide

  Aug 31, 2026

  Rating only — no comment.

• GGoogle reviewer

  Local Guide

  Jun 6, 2026

  Every time I come here the atm doesn't work. Been 2 weeks since I first came and can't even use the atm. Not sure why this place sucks so much and it's in a good neighborhood

• GGoogle reviewer

  May 3, 2026

  My mother has been banking here for at least a decade. She is in her late 80's and has memory issues. She lives in NJ, I live in Tx. We followed the banks instructions on adding me to the account and it froze both of our accounts. I managed, through multiple attempts and phone calls, to have them unfreeze my accounts. I have access to one of her account. Because her license was expired they told her they couldn't unfreeze her accounts, yet they know they are hers. She went to renew her license came back with the renewal paper and now they are still not allowing her access. Now they are saying she needs me to go in to give her permission. I called Eric to discuss the insanity of having an 87 year old go through all this, especially a patron that has banked there for years. I told him that the DMV stated that the renewal and expired ID was sufficient to unfreeze the accounts. He said they did not have to follow the laws of the DMV , a state agency, as they are a private entity. I don't k

• GGoogle reviewer

  Apr 29, 2026

  atm steals money. I deposited huge amount of cash and got no warning that the atm was going to shut down. No receipt and i didnt get my money back. Best of all the inside bank told me that they had no control of the atms. So now i have to wait 45 days for my money. ridiculous

• GGoogle reviewer

  Apr 8, 2026

  Terrible customer service and a very disappointing experience overall.<br><br>In January 2026, I visited a Capital One branch in person to open a business account after receiving a promotional offer in the mail for a $1,000 cash bonus. I worked with a representative named Eric, who assisted me with opening the account.<br><br>Over the next three months, I met the stated requirements by spending over $10,000 in business expenses. However, in April 2026, I was informed that I am not eligible for the bonus because the account I was helped to open was not the correct one for the promotion.<br><br>When I contacted customer service at Fort Lee branch, I spoke with a representative who identified herself as "Lax." The interaction was unhelpful and dismissive, and no effort was made to resolve the issue or take responsibility for what was clearly an internal error.<br><br>I have been a long-time business customer with Chase, where I am consistently treated with professionalism and recognition.

• GGoogle reviewer

  Jan 14, 2026

  Came in after having issues with capital one customer service over the phone and decided to go in person, as soon as I walked in Shreya was very help, addressed all my concerns, was able to help me in every aspect, very kind & great customer service appreciate her so much!!! Thank you!