TForce Logistics - New Jersey

Review quality analysis

Computed from 16 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Local Guide

  Aug 20, 2026

  The WORST. I bought 2 sun loungers a month ago and unfortunately they were supposed to be delivered by this shitty company. The estimated delivery date was 8/4. With multiple back and forth, calling and holding on the phone, the appointment was set for today, and they never came, and no explanation what so ever. When I called they said because the delivery time has passed and we have to wait for tomorrow to reschedule for ANOTHER appointment. Which means I'll have to call and then put on hold for 30mins just to set up an appointment that they will MISS for no reason? ridiculous

  Owner response · Aug 30, 2026

  Hey Sandra,<br><br>We sincerely apologize for the repeated delays, missed delivery appointment, and the frustration caused by having to spend so much time contacting us for updates. We understand how disappointing it is to arrange your schedule around a confirmed delivery only to have it missed without explanation.<br><br>This is not the level of service we strive to provide. Your feedback regarding the missed appointment and customer service experience has been shared with the appropriate team

• GGoogle reviewer

  Jul 15, 2026

  IF I COULD GIVE ZERO STARS I WOULD. Staff are completely useless and unprofessional on the phone. They hang up on you in the middle of your conversation. BE ADVISED YOU HAVE BEEN REPORTED TO THE BETTER BUSINESS BUREAU. not even sure how or why this company is still up and running.

  Owner response · Aug 7, 2026

  Hi Elizabeth, We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when you feel your concerns have not been properly addressed. We appreciate you sharing your feedback . we continue working to improve our customer service experience.

• GGoogle reviewer

  Jun 10, 2026

  The worst shipping service ever. Lost 2 packages within a week.<br><br>First package kept saying out for delivery for 5 business days and every day "delivery delay". I called and emailed to inquire what's going on, call disconnected 4 times, emails with a vague "it's being delivered". After the 5th business day, tracking just stops, no more out for delivery, just goes straight to "delivery delay". I call and now I'm told my package cannot be located and basically deal with the shipper.<br><br>I contact Stockx and see they are shipping my second package with TFORCE, I beg them not to, but it's too late, literally as soon as the package was received I got an instant "delivery delay". So this bs is about to start again.<br><br>If I could I would give this company 0 stars. I'm pretty sure they stole my packages, place is literally a black hole. Seriously avoid any company that utilizes this company to ship, you'll save yourself the headache

  Owner response · Jul 8, 2026

  Hey Justin,<br><br>We are deeply sorry for the frustration, inconvenience, and disappointment caused by your experience. We understand how upsetting it is to experience repeated delivery delays, difficulty obtaining clear updates, and ultimately be informed that a package cannot be located.<br><br>We also regret the challenges you faced when attempting to contact our customer service team and the lack of timely, detailed communication regarding your shipments. We understand how concerning it is

• GGoogle reviewer

  Apr 30, 2026

  Very unprofessional. please don't use for shipping this company. bad customer service and bad delkivery guy its took 10 days to deliver my delivery from Carteret to edison but still not received.

  Owner response · May 9, 2026

  Hi Dipesh, We sincerely apologize for your experience and the delay in your delivery. We understand how frustrating it must be to wait 10 days and still not receive your shipment.<br><br>This is not the level of service we strive to provide. Your concerns regarding professionalism, customer service, and delivery will be shared with the appropriate team for review and improvement.<br><br>Thank you for bringing this to our attention. We truly regret the inconvenience caused.

• GGoogle reviewer

  Apr 1, 2026

  Never use this company !!! They lie about delivering your packages and customer service doesn't help at all ! Avoid this company

  Owner response · Apr 9, 2026

  Hi,<br><br>We sincerely apologize for the experience you had and for the frustration this situation has caused. This is certainly not the level of service we aim to provide. Your concerns regarding the delivery update and the support you received are taken very seriously. Thank you for bringing this to our attention.

• GGoogle reviewer

  Local Guide

  Mar 21, 2026

  Rating only — no comment.

  Owner response · Dec 10, 2025

  Hi Basma, We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is incredibly valuable to us, and we take it seriously as we strive to improve.