LUKOIL

Review quality analysis

Computed from 14 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Apr 22, 2026

  Fast diesel fuel with very easy in and out access. Plenty of space for big trucks and commercial vehicles. No long wait time at pumps. One of the most convenient stops on Route 46 for diesel. Prices are competitive and often among the lowest in the area. Good service and quick stop experience for drivers.

  Owner response · May 12, 2026

  Thank you for taking the time to let us know about your experience, we appreciate the positive feedback.

• GGoogle reviewer

  Apr 12, 2026

  Rating only — no comment.

  Owner response · May 12, 2026

  Thanks, we appreciate your review and business.

• GGoogle reviewer

  Mar 24, 2026

  I had a very disappointing experience with this shop. I left my vehicle there for 7 days for a repair that was supposed to be covered under warranty, trusting them to take care of my car properly. When I picked it up, my vehicle had visible damage on the front left side -- scratches and scuffing that were NOT there before.<br><br>Jose, the manager, told me he would personally be working on my vehicle, so I expected a higher level of care and accountability. Instead, when I tried to address the damage in person, he avoided me by staying on the phone for about 45 minutes rather than speaking with me.<br><br>When I finally spoke to someone, I was met with complete denial. Tony, one of the workers, flat out said they are "not responsible" for the damages.<br><br>What made the situation worse was the lack of professionalism -- no apology, no empathy, and no effort to resolve the issue. This was extremely frustrating, especially considering this is a newly purchased vehicle.<br><br>I trusted

• GGoogle reviewer

  Dec 12, 2025

  My wife and I had an extremely unsettling and unprofessional experience at this location, specifically with the mechanic, Tony. I normally don't write long reviews, but what happened here deserves to be documented so other families don't go through the same thing.<br><br>My wife had been shopping around for collision/autobody repairs after our recent accident. She's someone who double- and triple-checks everything before agreeing to a price, so when we stopped at this Lukoil, she made sure to be very clear about what we needed: the glass for the front light, the paint correction, fixing the chips, and replacing the front rotors. Tony confirmed the full list several times and even said he would keep everything within the original price he quoted. Throughout the conversation, he also made inappropriate flirtatious comments toward my wife, which she dismissed because she just wanted the work done.<br><br>She gave him her number and explicitly told him to call or text if anything changed.

  Owner response · Jan 12, 2026

  We're sorry to hear that you weren't satisfied with your recent service visit. We strive to offer quality service at fair prices.

• GGoogle reviewer

  Dec 11, 2025

  Rating only — no comment.

  Owner response · Jan 12, 2026

  Sorry that we did not meet your expectations. Please contact us at customercare@lukoilusa.com for assistance.

• GGoogle reviewer

  Nov 26, 2025

  Estoy muy enojada porque primero era el martes que me entragaban y ahora que es el viernes y ya yo pasando trabajo cogiendo uber lamentablemente la mayoria hace esto ya uno no puede confiar

  Owner response · Dec 13, 2025

  We are sorry to hear that you are having difficulty finding an Uber. Please contact them directly.