New Character House and Kpop Store

Review quality analysis

Computed from 14 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Local Guide

  Aug 27, 2026

  Hello! I was wonderinnnggg. If you have any Stray Kids,Cortis, or Enhypen merch? Please let me know!!!

  Owner response · Sep 2, 2026

  Hi! Sorry for the delayed response. We do have their merch- albums, posters, keychains, tshirts, pocket cards, lightsticks and so on :)

• GGoogle reviewer

  Local Guide

  Aug 14, 2026

  Very cute mom & pop store. Has lots of different items including kpop lightsticks, plushies, photocards.

• GGoogle reviewer

  Jun 28, 2026

  Rudest experience we ever encountered!! Little kids should enjoy their experience at a toy store but the store owner was just down right rude to us. Telling our kids we've been browsing forever!! Like what?! A toy store that doesn't like having kids around is just outrageous!!

  Owner response · Jul 10, 2026

  We are sorry that you left feeling this way. Creating a warm and welcoming experience for families is very important to us, and we love seeing everyone enjoy browsing.<br>At the same time, our store is also a retail business. We have a responsibility to ensure that all customers can enjoy the store safely and that our merchandise is treated with care. On occasion, if children are damaging items or running around unsupervised, we may kindly ask parents to help supervise them.<br>Our intention is

• GGoogle reviewer

  Local Guide

  Jun 7, 2026

  Does not manage their online store correctly - will not answer the phone at all even when called multiple times per day, no voicemail system set up, will not reply to emails, and did not cancel my order when requested. Had to dispute with my bank. Buyer be warned.

• GGoogle reviewer

  Feb 16, 2026

  Experience was honestly shocking. This is a toy store, yet my toddler and her grandmother were asked to leave after browsing for only about 10 minutes. We even made a purchase and have spent a considerable amount of money at this store over time, which makes the treatment even more unacceptable.<br><br>The owner's behavior toward a 3-year-old child and Grandmother was rude and completely unwelcoming. Review your footage and see if my toddler even touched any of your junk. I will be sharing this experience with other Korean parents in the community, and I strongly hope the owner reflects on how customers are treated.<br><br>jangnangam gageeseo aiwa jamggan gugyeonghaessdago 10bun mane naga dalrago haneun ge mali doebnigga? deo hwangdanghan geon aiga mulgeone sondo daeji anhassneunde ireon daeureul badassdaneun jeomibnida. oneuldo gumaereul haessgo, geudongan yeogiseo sseun dondo jeogji anheunde ireon sigeuro sonnimeul daehani jeongmal eoiga eobsseubnida.<br><br>3sal aiwa hamgge on gajog

  Owner response · Mar 12, 2026

  Hello,<br>First of all, we are truly sorry that you left our store feeling uncomfortable. We would like to clarify that the person who spoke with you was a staff member, not the owner of the store. The staff member approached you out of concern for your child's safety. Because our store has many display shelves and sharp corners, we try to be especially careful when young children are moving around, as we would never want anyone to get hurt. It was not because your child touched any merchandise

• GGoogle reviewer

  Local Guide

  Nov 16, 2025

  Rating only — no comment.