New York Waterway
989 River Rd
Ordered by owner and customer bids — bought, not earned. BergenHub promotes Bergen County businesses; it doesn't rate service quality.
In Edgewater
#18 / Auto
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In Edgewater overall
#470 of all businesses
Transportation & Logistics
#1 in town
Review quality analysis
Computed from 5 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).
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Google's picks for similar transportation & logistics near Edgewater.
Customer reviews
Ratings and comments from Google and BergenHub members, combined into one score. Sign in with a verified-email account to add yours.
- GGoogle reviewerLocal GuideJun 2, 2023
It was good but they did not announce the stops so we got off at the wrong stop. Then we had to buy the tickets again to go to the correct stop
- GGoogle reviewerLocal GuideAug 30, 2020
Rating only — no comment.
- GGoogle reviewerLocal GuideNov 14, 2018
Rating only — no comment.
- GGoogle reviewerLocal GuideNov 1, 2017
not enough shuttle buses to serve people who need to arrive home and work on time; ferry does not arrive on time; shuttle runs slow in manhattan, needs to be replaced by some working solution for commuters
- GGoogle reviewerLocal GuideSep 21, 2017
Rating only — no comment.
- GGoogle reviewerLocal GuideSep 13, 2017
The short:<br>Horrible outdated tech and fleet that is barely supported and overpriced. Staff ranges from people who have to break the rules to offer decent service, or follow the rules and leave customers barred from boarding at the gate. By far, the most expensive ferry to NYC, with the worst service - bar none.<br><br>The long:<br>NY Waterways has some of the most bipolar customer service ever. I've had an awesome time riding this ferry for the last few weeks after a "sailors ride free" fleet week turned me on to the service, but this morning just turned me off for good.<br><br>First off - and this is the core problem here- their app crashes and freezes. I was charged four times for trying to get one ticket (that's $45!) And their tickets expire FAST. I've also seen poor souls have their money eaten and had to go through customer complaint chains that were weeks long when the only single terminal for buying tickets (which runs on the outdated and no-longer supported Windows XP,) wou
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