20 Prospect Ave #600
Amit Y Merchant, D.O., is a board-certified orthopedic surgeon who is committed to providing advanced care and maintaining open communications with his patients.
Ordered by owner and customer bids — bought, not earned. BergenHub promotes Bergen County businesses; it doesn't rate service quality.
In Hackensack
#244 / Health
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In Hackensack overall
#1037 of all businesses
Orthopedics
#17 in town
Composite score
1 / 100
rating · quality · popularity
Review quality analysis
Computed from 11 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).
What customers mention
Customer reviews
Ratings and comments from Google and BergenHub members, combined into one score. Sign in with a verified-email account to add yours.
- GGoogle reviewerAug 19, 2026
Rating only — no comment.
Owner response · Aug 23, 2026
We truly appreciate your review. Thank you! This response is on behalf of Hackensack Meridian Health.
- GGoogle reviewerJun 22, 2026
Rating only — no comment.
Owner response · Jul 8, 2026
Thank you for your positive feedback. This response is on behalf of Hackensack Meridian Health.
- GGoogle reviewerNov 13, 2025
I am probably never going to come back to another doctor associated with Hackensack health ever again. Worst experience I've ever had going to Doctor Merchant. Very dehumanizing to make me come in and I took half a day off of work to come in. They couldn't even verify that my insurance was active. Very unhelpful bunch of people. Not only does my daughter have a hard time walking she was made to come in with me and waste my time. No apologies for doing this to me twice. Just very nasty people with no empathy all business. I understand insurance is important and there was a mistake with the insurance provider but there's no need to tell me in front of everyone that they dont take medicaid when I was under the impression my daughter had an hmo. Very rude people.
Owner response · Dec 10, 2025
Please accept our apology for this experience. We would appreciate an opportunity to discuss this with you. Please contact consumerservices@hmhn.org so that we may connect you with an advocate who can assist with this matter.
- GGoogle reviewerLocal GuideSep 16, 2025
Doctor is very kind we love he's service I work on a doctor office and we always refer patients to him he's so good thanks so much for your help
Owner response · Oct 11, 2025
Lola, thank you so much for taking the time to write such a detailed and kind review! This means the world to our entire care team!
- GGoogle reviewerLocal GuideAug 30, 2025
Rating only — no comment.
Owner response · Sep 6, 2025
Thank you for leaving a review. Feedback is important to help us improve and we would appreciate an opportunity to hear more about your experience. Please contact the Office of Patient Experience at ConsumerServices@hmhn.org at your convenience so we may discuss further. We appreciate your time and hope to hear from you.
- GGoogle reviewerOct 30, 2024
Dr. was very professional and everything very nice. The only issue when I called for an appointment they told me I needed x-rays first. I waited downstairs for an hour and 15 minutes with a 22 month year old(very difficult). After waiting all that time the receptionist at the x-ray suite said I didn't need an x-ray. Unbelievable
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