John Theurer Cancer Center

Review quality analysis

Computed from 17 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Local Guide

  Aug 31, 2026

  I had a consultation at the John Theurer Cancer Center today, and I was truly impressed with the entire experience from the moment I arrived.<br><br>It started in the parking garage, where a polite and helpful attendant made it easy for me to find a parking spot. When I entered the Cancer Center, I walked up to a kiosk and was immediately greeted by a friendly attendant who helped me sign in. From there, someone came to get me and personally guided me to the next area to complete my registration paperwork.<br><br>I then met Tatiana, who was absolutely wonderful. She not only brought me where I needed to go, but took the time to give me a tour and point out important areas such as the lab, pharmacy, cafeteria and restrooms. She walked me all the way to the fourth floor, and along the way we began talking. Tatiana shared some of her own experience, strength and hope from her journey as a cancer survivor. That personal connection meant more to me than she probably realizes and made an alr

  Owner response · Sep 1, 2026

  Hi Carrie, thank you for sharing your extraordinary story with us. Our team is committed to providing the best health care experience, and we wish you all the best.

• GGoogle reviewer

  Local Guide

  Aug 20, 2026

  Rating only — no comment.

  Owner response · Aug 22, 2026

  Hello, we would appreciate the opportunity to discuss this rating with you. Please reach out to the Office of Patient Experience at ConsumerServices@hmhn.org at your earliest convenience. Thank you. This response is on behalf of Hackensack Meridian Health.

• GGoogle reviewer

  Aug 18, 2026

  Good luck getting an appointment. I called and left messages with the new patient coordinators and they never called back. Luckily, I got an appointment at another cancer facility. Their patient coordinator called me back within two hours after I left a message.

  Owner response · Aug 22, 2026

  We appreciate you taking the time to write us this detailed review. We take these very seriously since we want to ensure all our patients are given the best treatment possible. That said, it's disappointing to learn about this recent experience. Please accept our apology. We would appreciate an opportunity to hear more about your experience. Please contact consumerservices@hmhn.org so that we may connect you with an advocate who can assist with this matter. This is a response on behalf of Hacken

• GGoogle reviewer

  Jul 29, 2026

  Rating only — no comment.

  Owner response · Aug 6, 2026

  Thank you so much for this positive review! This response is on behalf of Hackensack Meridian Health.

• GGoogle reviewer

  Jul 15, 2026

  I have been going to the John Theurer Cancer Center since my diagnosis in 2022. The Doctors and Nurses are generally knowledgeable and helpful. However, often times the lack of communication around wait times, billing, and other logistics make this not worth your time. I often have to wait about 45- 60 minutes after bloodwork to see the doctor. Today I waited 90 minutes with no communication and I left. The people sitting at the reception desk were as helpful as they could be, but in the end I didn't get to see Dr. Alter or any of the nurses. No one communicated. I was told the wait would be an hour, after 90 minutes I gave up. I think while you are with the medical professionals they do care about your well-being, however, it is clear that this is a business and the customer service has been getting worse. If you have no other option be prepared to deal with a lack of communcation and long wait times. If you have another option for medical care it is worth exploring. Perhaps another h

  Owner response · Aug 6, 2026

  Please accept our apology for this experience. We would appreciate an opportunity to hear more about your experience. Please contact consumerservices@hmhn.org so that we may connect you with an advocate who can assist with this matter.

• GGoogle reviewer

  Jul 14, 2026

  We have been going to Dr. Siegel for over 15 years for my mothers multiple myeloma. Dr Siegel is a gifted physician as is his fellow colleagues and nursing staff! We've been through stem cell transplant and many creative and innovative chemo/immuno therapy cocktails which keep mom alive and well. The team at John Theurer has become family and we are so deeply appreciative! A special shoutout to Sammy...the best and most caring valet who is a welcoming fixture to the facility, Karen and Jocelyn the most precise gals at IV and blood draw...(cancer veins are not easy veins), Bill and the nurses in the infusion lab for going above and beyond, and our dearest angel Linda in Dr. Siegel's office for always working one step ahead! We love and appreciate you all!

  Owner response · Aug 6, 2026

  We strive for 100% satisfaction, and it is great to see you had such a positive experience.