LUKOIL

Review quality analysis

Computed from 13 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Sep 6, 2026

  AVOID THIS PLACE. Wish I had seen the other bad reviews before stopping here for gas. I asked for $15 of regular. As I was pulling away I noticed it didn't get me as much gas as I expected. Looked at the receipt (good thing I asked for one) and the attendant had given me Premium, or at least charged me for it (currently a $1.30 difference per gallon). I went back and politely pointed out the mistake, giving him the benefit of the doubt. He started arguing with me that I asked for premium. First of all, no one is asking for Premium in a crappy little Chevy, ok?! I have never asked for Premium in my life. Second, I don't stutter. Then instead of apologizing my that he misheard me, he decided to tell me he put premium in because "premium is better" and when I said I don't want it, I needed regular, he shrugged and walked away. So this leads me to believe he did it on purpose. I got out of the car and asked him to please refund me the difference between the two, and again, he turned his ba

• GGoogle reviewer

  Local Guide

  Jul 25, 2026

  Rating only — no comment.

  Owner response · Aug 7, 2026

  Thanks, we appreciate your review and business.

• GGoogle reviewer

  Jul 24, 2026

  Our card declined 3 times which we initially thought was the banks fault since we just put money onto the card. Went home to find out the attendant charged $150 when we asked for $20. After the 3rd attempt the attendant got annoyed and started yelling and shaming us saying that we are wasting his time and we need to check our accounts before shopping. Very humiliating and We are very upset that he treated us that way just to find out it was his fault.

  Owner response · Aug 16, 2026

  We apologize for the way you were treated during your visit and we are working with our staff to improve our customer service and communication. Regarding the $150 charge, what you are describing sounds like a temporary hold put on your card by your bank or card issuing company. These typically drop off after 24 hours, but you should check with your card issuer for their policy. LUKOIL never places any holds on customer cards. Our attendant should have politely explained this to you. If you requ

• GGoogle reviewer

  Jul 21, 2026

  Bien servicio

  Owner response · Aug 7, 2026

  Thanks for your review, we look forward to serving you again in the future!

• GGoogle reviewer

  Local Guide

  Jul 4, 2026

  Rating only — no comment.

  Owner response · Jul 8, 2026

  We appreciate your business, if there is something we can improve upon please let us know at customercare@lukoilusa.com.

• GGoogle reviewer

  Jun 20, 2026

  Terrible experience. I clearly requested $30 worth of gas, but the attendant filled my entire tank. Instead of apologizing for the mistake, he tried to blame me. Very unprofessional customer service

  Owner response · Aug 7, 2026

  We apologize for the incoveniecne and poor service you received. We are working with our staff to improve. Please contact customercare@lukoilusa.com if you would like further assistance.