Ivy & Green

Review quality analysis

Computed from 16 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Aug 26, 2026

  Rating only — no comment.

  Owner response · Aug 29, 2026

  Hi Jatin, Thank you for taking the time to leave a review. We're disappointed to hear that your experience in the community did not live up to your expectations. Your feedback means a lot to us, and we're eager to hear how we can improve your time here at Ivy and Green. Please reach out to our office so we can discuss your feedback in detail.

• GGoogle reviewer

  Aug 21, 2026

  I've been going through the process of moving into Ivy & Green for over three weeks now, and honestly, the service has been extremely disappointing. The leasing office is very inconsistent, and in order to find out what's going on with your application or the process, you have to constantly call and follow up with them.<br><br>Michel Acosta has been the most incompetent person I have dealt with throughout this process. I'm honestly surprised they have more tenants given how poorly and unprofessionally they handle their work.

  Owner response · Aug 29, 2026

  Thanks for taking the time to share your thoughts on the community, Carmen. We're sorry to learn that you're unhappy with the level of service you've received from our team. This is not the standard we strive for, and we want our residents to feel well-informed throughout their residency. Please give us a chance to turn things around and reach out to us directly. We're here to help!<br>Best, The Ivy and Green Team

• GGoogle reviewer

  Aug 8, 2026

  My review keeps getting taken down.<br>Update: I'm finally moving out and rejected their offer to renew. They had their lawyer sent me a "Letter To Cease" because my review was considered "harassment to the staff"" apparently the truth hurts when they said my review was ruined the other residents "right to enjoyment" I showed my lawyer and they laughed. DO NOT MOVE HERE. They did nothing to make things right. Just look at the reviews and they keep reporting my review. Everyone reporting the same thing for a reason! Also after the building refinanced to get loan to open a new building they stopped caring. All the way<br><br>I am documenting my experience as a tenant for two years in this building due to ongoing concerns regarding management practices, safety, maintenance, and tenant treatment. ..<br><br>Signing my lease takeover, I was approved for a two-month rent-free promotion by two managers. This promotion was later disregarded, which resulted in a financial dispute. Staff turnover

• GGoogle reviewer

  Jul 31, 2026

  Living at Ivy has been a great experience so far. Michael, Thomas, and Alex are the best, and everyone at the concierge/front desk Aaron, Mitchell, and Trey are always friendly, welcoming, smiling, and eager to help. It truly feels good to come home every day.<br><br>Both gyms are well equipped, the amenities are consistently clean and well maintained, and service requests are answered the same day. It's clear that the entire staff takes pride in their work and genuinely enjoys what they do, which creates a wonderful atmosphere throughout the building.<br><br>A special thank you to Mateo and team as well. He's been great! I highly recommend Ivy to anyone looking for a place where the staff truly cares and residents feel at home.

  Owner response · Aug 6, 2026

  Thanks so much for sharing your experience living at Ivy and Green. It's great to hear that your experience here has been positive. We really appreciate your compliments about our team members and are glad to hear they are friendly and welcoming. We're happy to hear you're taking advantage of the amenities and that the community is a great fit for you. Thank you for being part of the community.

• GGoogle reviewer

  Jul 28, 2026

  I have been living at Ivy&Green Apartments for over a year now, and my experience has been nothing short of excellent. One of the biggest reasons I've chosen to renew my lease is because of the outstanding service and professionalism provided by Michael.D<br><br>Michael consistently goes above and beyond for the residents. He is always professional, courteous, responsive, and genuinely cares about making sure every concern is addressed promptly. His dedication, attention to detail, and positive attitude create an environment where residents truly feel valued and respected.<br><br>In today's world, it's rare to find someone who takes such pride in their work and consistently delivers exceptional customer service. Michael has made my experience at Ivy& Green Apartments enjoyable from day one, and his commitment to excellence is a major reason I continue to call this community home.<br><br>I sincerely appreciate everything Michael does, and I hope his hard work and dedication receive the

  Owner response · Aug 6, 2026

  Thank you so much for your wonderful review. Your kind words about Michael and our team mean a lot. It's great to hear that you have enjoyed your home and that Michael has contributed to your positive experience. It's truly a pleasure to have you at Ivy and Green.

• GGoogle reviewer

  Local Guide

  Jun 30, 2026

  5AM wake-up calls? Brought to you by the upstairs neighbors.<br><br>Saturday mornings? The subwoofer next door has other plans.<br><br>There's a $75/month amenity fee, but no one actually staffs the front desk in Building 2.<br><br>I really hope your new apartment isn't the one I'm moving out of.<br><br>If you're considering signing a year-long lease here, I'd strongly recommend looking elsewhere-- probably on the good-side of Hackensack, unless you work at the prison and want to walk to work.<br><br>Edit: The response from Ivy and Green doesn't reflect my experience. After months of being ignored, I reached out to end my lease privately and respectfully due to unresolved issues (i.e. see videos I uploaded). Despite this, I was charged a penalty equal to 4 months of rent (60-day notice + 2 months).

  Owner response · Sep 5, 2025

  Hello Ben,<br><br>We're sorry to hear about your experience and understand how frustrating noise disturbances can be. Our goal is to ensure all residents are heard and feel comfortable in their homes. Its disappointing to hear that you feel we have been ignoring you. This is the opposite of our standards and what we strive to achieve. We'd love the opportunity to address your concerns directly. Please stop by the leasing office so we can work toward a resolution. We appreciate your feedback and