Insurox

Review quality analysis

Computed from 14 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Aug 20, 2026

  Apparently with Insurox everything was fine until I need to make changes from home owners insurance to landlords every time I called there's answer machine .<br>Waist my money with this company . I already gave my business to someone else .

• GGoogle reviewer

  Local Guide

  May 27, 2026

  If I could give no stars I would. Complete negligence leaves me without proper insurance to cover a rebuild of my first floor after a flood. Bi level homes are not recognized by NFIP and we were not advised how to properly insure it. No one has called to make it right. We're totally devastated. There was also a paper error in the transfer of our flood insurance policy, I'm the one paying for it. Paper error has been fixed, supposedly getting my money back. Again. No calls to make it right. Still out $36k thanks to this "agency" who FAILED to advise and refuses to make it right. Do not trust this place with flood insurance. We are devastated and at a complete loss. Our children don't have bedrooms or any replacement value for their belongings.<br><br>I was laughed at by Igor in my worst moments. Disgusting. The call was recorded by me. Maybe a manager can call me and tell me why this happened.

• GGoogle reviewer

  Local Guide

  Mar 30, 2026

  Had a good experience with Insurox. The staff was helpful and explained the policy options clearly without rushing. They were responsive and made the process straightforward. Pricing was competitive and everything was handled professionally. Overall, a smooth experience

• GGoogle reviewer

  Local Guide

  Oct 22, 2025

  Reply to your message from 10/21/25.<br><br>You sent me an email today around 8pm that you just realized I left this review. It lines up with how you guys don't pay attention to anything at all.<br><br>I came to you on 7/24 while I still had a month of coverage to look for business insurance for me which should have been plenty of time and there was not any lap in coverage..... I been calling the office once or twice a week asking your AI assistant to connect me to you that would not answer the phone 95% of the time.<br><br>I sent a follow up email every time I left a VM to see where we stand. Then you'd get back to me DAYs or weeks later and asking me for additional information who you should have asked from the begging to speed up the process....<br><br>I provided everything as you asked yet, you provided me with a quote 2 plus months later for a location that we don't even do business with. A past COI was supplied to you with what coverage I have as an example with that location. I

  Owner response · Nov 11, 2025

  Thank you for your feedback. We understand your frustration and would like to clarify what happened. Your request involved a specialty risk with New York exposure, and unfortunately, the current market conditions for this class of business are extremely limited. Despite that, our team searched extensively to find a carrier willing to provide coverage.<br><br>When we couldn't initially locate a market, we promptly informed you. You later advised us to look for options for New Jersey only, and we

• GGoogle reviewer

  Oct 21, 2025

  0 stars if I could -- borderline scam<br>Avoid this branch at all costs. I helped my dad get a commercial trucking insurance policy through this location. From the start, the process with Igor wasn't smooth, but we decided to go through with it anyway. The policy was active from September to May. When my dad changed companies, we canceled the policy and were told a refund of the unused premium would be issued.<br>Here's where the nightmare began:<br>We submitted the cancellation in May, but didn't even receive the cancellation form until mid-August -- three months later. Still, we waited. No refund arrived.<br>I called the office multiple times and always spoke to Kristina, who kept repeating the same lines:<br>"We've contacted the insurance company,"<br>"We have nothing to do with the refund,"<br>"You should've received the check,"<br>"I'll call you back."<br>She never followed up once.<br>Finally, on October 21st, I decided to call the insurance company myself. They told me they had

  Owner response · Nov 11, 2025

  Hi Kejdja,<br><br>We're truly sorry for the frustration you experienced. We take every client concern seriously and would like to clarify what happened. Your policy was originally placed through Coverwhale, and we submitted your cancellation request on the same day you asked for it. The signed cancellation form was forwarded promptly to the carrier.<br><br>Unfortunately, Coverwhale required proof of new insurance to backdate the cancellation, and this additional step caused significant delay on

• GGoogle reviewer

  Sep 19, 2025

  Rating only — no comment.

  Owner response · Oct 12, 2025

  We're beyond grateful for your fantastic rating, Richarito! It's awesome to know we could provide you with a good experience. Your satisfaction is our top priority!