Optum Pediatrics - Edgewater

Review quality analysis

Computed from 17 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Oct 27, 2025

  Rating only — no comment.

  Owner response · Nov 10, 2025

  Hi Cristel Ortiz, thank you for leaving a review. If you would like to discuss your experience further, please reach out to our Patient Experience team at optum.com/medicalcare/contactus.

• GGoogle reviewer

  Local Guide

  Sep 29, 2025

  Hoy la senorita cintia q estaba en recepcion, hizo lo posible para darme una cita con la doctora.. gracias por eso ..

  Owner response · Oct 11, 2025

  Thanks for your kind words, Luisa Tumux! Compassion is at the heart of everything we do. It starts the moment you walk through our doors. We appreciate you taking the time to share your feedback. We work hard to make sure every patient feels valued in our clinic. We'll be sure to pass this on to our team. Thank you, Your Optum Care Team

• GGoogle reviewer

  Local Guide

  Aug 4, 2025

  Drs are not thorough or very good.

  Owner response · Sep 6, 2025

  Maria H, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team

• GGoogle reviewer

  Apr 4, 2025

  Have not have an issue with their billing until our last visit in Pediatric Edgewater in February. Went for self pay sick visit for my little one, asked how much the pay is so I know how much it would be. Paid before going in. At the end of the visit additional strep and flu test were done, asked how much everything would be so I would take care of it. Paid everything before leaving until I get an email saying I owe 98$!. Called their billing department, emailed them the two receipts through email, they can't figure out where the 98$ comes from, then said it was from the front desk at the office. Went in person in the office, everything was taken care of from their end since I paid everything on the day of the visit. I tried sending billing department an email and they have purposely blocked me so now I cannot email the receipt from office anymore as my emails won't go through. BE AWARE, everything was paid, the billing department purposely try to get more money from you.

  Owner response · Sep 6, 2025

  Mildred Morales, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team

• GGoogle reviewer

  Feb 24, 2025

  Excellent center I love our doctor and nurse everybody there is professional and loving thank you for having my kids in good hands

  Owner response · Sep 6, 2025

  Hi Cynthya Sanchez, thanks for being part of our Optum patient community. We're happy to hear that you're pleased with your experience. That means the world to us. We'll be sure to pass your feedback on to the team. As always, your feedback is important to us. Please feel free to contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team

• GGoogle reviewer

  Jan 21, 2025

  The worst experience in the world. They denied care to my son, who had a fever of 102. They gave us an appointment for 4 o'clock. We live in Lodi, and when we arrived, they refused to see him because they no longer accept that health insurance. We were never notified about this. The pediatrician who used to see him was Dr. Anca Tomsa. How is it possible to have such incompetence from the person scheduling the appointment, who has all the patient's information in the system, and make us waste time with my sick child, only to refuse to TREAT HIM<br><br>La peor experiencia del mundo le negaron la atencion a mi hijo con 102 de fiebre nos dieron una cita para las 4 vivimos en lodi cuando llegamos no quisieron atenderlo que porque ya no reciben ese seguro medico nunca nos notificaron de esto la pediatra que lo atendia era la doctora Anca Tomsa como es pocible la ineptitud de quien da la cita teniendo en el sistema todos los datos del paciente y nos hagan perder tiempo con mi hijo enfermo y s

  Owner response · Sep 6, 2025

  July Garcia, we're disappointed to hear you weren't satisfied with your experience. We're committed to making sure every patient feels listened to and heard. We'd like to know more. To safeguard your healthcare information, please contact us at optum.com/medicalcare/contactus Thanks again. Your Patient Experience Team