Avis Car Rental

Review quality analysis

Computed from 18 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Local Guide

  Aug 8, 2026

  Kim is the best - she helped me with an issue with my rental going above and beyond. Her kindness helped me stay calm and get on the road. I'm grateful for her knowledge, determination and grace.

  Owner response · Aug 16, 2026

  That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! -Vee

• GGoogle reviewer

  Aug 7, 2026

  Always rent from Avis never had a problem. Kim at the front not only was very rude and it wasn't the first time but this time she had a nasty attitude. She clearly discriminates because the 2 customers before me were not given the same service I was . I arrived at 5:45 for a reservation I made. Few minutes before 6 and she told me she had to go because she had an appointment. I then asked politely if she could please help me and I'm sorry about the timing. She told me it was the last time she waited for me and next time she would not rent me a car. I did not say anything ,although I was livid with the tone she spoke to me , but I didn't want to get things heated. She then said that I didn't have a grace period anymore for returning the car and she wrote something in the system about what had happened. Mind you it was few min after 6 . To make it worse I was given a car with 0% oil and not ready to drive . Was such inconvenience because I had to go to Newark airport to change the vehicl

  Owner response · Aug 9, 2026

  Hello Wendi, we sincerely apologize for the unprofessional staff. For further assistance Please email socialinfo@avis.com with your rental agreement number, the renter's name, and your relationship to them (if applicable). Please include Case #285620 in the subject line so we can track this. *Izzy

• GGoogle reviewer

  Local Guide

  Jul 30, 2026

  Great experience overall !! Kat was amazing and extremely helpful and always on top of it.

  Owner response · Aug 7, 2026

  Hello Felicia! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. This is what we Like to hear! 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! ~RG

• GGoogle reviewer

  Local Guide

  Jul 30, 2026

  A decent Avis Car rental location. Came here when it was about to close - probably that explains why the service was lacking a bit.

  Owner response · Aug 7, 2026

  Hi Jose. That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon!--Bridget

• GGoogle reviewer

  Local Guide

  Jul 25, 2026

  I visited this location on Saturday, July 25, at approximately 11:30 a.m. and my interaction with Maria was unacceptable. I greeted her with "Good morning," and she never acknowledged or greeted me back. She immediately asked if I had a reservation and for my name, then told me to sit down without any explanation.<br><br>She disappeared into the back for several minutes and, when she returned, she still failed to communicate. When I politely asked if everything was okay because she seemed upset, she ignored my question. I also asked what vehicle I would be receiving since I had a confirmed reservation, and her only response was, "I'm going to get something for you," without explaining whether it matched my reservation or providing any information.<br><br>This was not a professional or customer-focused interaction. I chose this location despite its low ratings because I wanted to judge the service for myself. Unfortunately, my experience confirmed the concerns expressed by many other cu

  Owner response · Aug 7, 2026

  Hi Julieta, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #68735 in the subject line. -S.R.

• GGoogle reviewer

  Jun 21, 2026

  If i could give it a zero star i would! Rudeeee staff zero want to help. Tried to call numerous time with no reply while she is sitting at the desk.

  Owner response · Jul 8, 2026

  Hello, we sincerely apologize for the rude treatment you received from our front-line counter agent. Such behavior is unacceptable and does not reflect our standards. To further assist you, please email us at socialinfo@avis.com with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #222216 in the subject line. -Will