Raphael & Associates

Review quality analysis

Computed from 19 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Aug 27, 2026

  I do not know how they work and I do not even want to talk about their ethics. They just ignores your email and phones. They make the customer go crazy, even the agent. I am upset about their carelessness, I am not gonna stop calling them until I get connected. Call me crazy, I do this for my insured to get an update on the claim that was open 2 months ago.

• GGoogle reviewer

  Aug 8, 2026

  Our experience with Raphael & Associates has been extremely frustrating and unacceptable.<br><br>Our claim was filed in early November 2025, and an inspection was finally conducted in January 2026. Following the inspection, we were repeatedly told that the review would be completed. We continued to follow up and were given assurances that the matter was being worked on.<br><br>Then, in March 2026, communication essentially stopped.<br><br>Despite months having passed since the inspection, we have not received a final determination or meaningful explanation for the delay. What is particularly concerning is that this wasn't simply a slow process--we were repeatedly told the review would be finished, only to eventually receive no meaningful communication at all.<br><br>USAA has also documented attempts to obtain an update regarding the pending vendor issue-resolution process. In its July 2026 response to the Arizona Department of Insurance, USAA stated that it requested a status update an

• GGoogle reviewer

  Local Guide

  May 15, 2026

  Terrible experience so far with these adjusters. Slow, unresponsive... but if things get better I may update it here.

• GGoogle reviewer

  Apr 9, 2026

  Been waiting for over two months now for the insurance check. No one answers their phones nor returns a call.

• GGoogle reviewer

  Local Guide

  Mar 31, 2026

  Worse company to even speak with, stay away beware there so freaking unprofessional, send inspector who doesn't even come with proper equipment to do their jobs. Try asking to speak with a Supervisor was emailed that one would reach out myself, good thing was not holding by breath, didn'theard from anyone gor days. Then recieved email that that's the only way to have contact with one, dam ignorance at its finest... This all coming because they sent someone to do inspection with no proper equipment an was to afraid to get on roof, then did report without getting on roof to do inspection, nor did he even take photos, because he was to afraid he ask my son to take the photos... Shady as crap company, run if your ever referred to this company !!!

• GGoogle reviewer

  Mar 18, 2026

  I would not recommend this company I have had the worst experience ever the adjuster called me she was nice her name is Tammy and then her manager Ian Barnes is the worst he does not return phone calls or nothing this company is the worst. I fell at McDonald's and Mr Barnes said they was not going to pay my medical and basically that my insurance paid for it so it's ok that they don't pay me back I have to pay every month for my insurance plus pay out of pocket at the time of service my insurance only pays so much they gave me an offer and it is not acceptable I have been trying to call someone else and all you get is voice mail when you call the office numbers and they don't even return your calls McDonald's and other company's need a new insurance you get no where with this company