Ridgefield Gardens Apartments

Review quality analysis

Computed from 17 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  May 22, 2026

  Requested tour, got called same day. Applied, got a response the next day. Iris is also very helpful and responsive with every step after being approved.

  Owner response · Jun 10, 2026

  Preston, <br>Thank you for sharing your experience! We're so happy to hear that the process moved quickly and smoothly for you from touring to approval. Iris will be thrilled to know her responsiveness and support made such a positive impression throughout each step of the process.<br><br>We truly appreciate your feedback and welcome you to the community!<br><br>JCMLiving Resident Services

• GGoogle reviewer

  Apr 22, 2026

  I would like to give a big shout out to Martin from the maintenance team. He is always willing to go above and beyond to get to work done even if he has to stay after hours. there is a sewer smell in my apartment due to accumulated water in the basement. I called Martin after his working hours and he didn't hesitate to come check it out.

  Owner response · May 11, 2026

  Thank you for taking the time to recognize Martin--we truly appreciate it!<br>We're so glad to hear he went above and beyond to assist you, even after hours. His dedication, responsiveness and willingness to help make a real difference and we'll be sure to share your kind words with him.<br><br>We're also glad he was able to address the concern in your apartment. Thank you for being a valued resident!<br><br>JCMLiving Resident Services

• GGoogle reviewer

  Apr 15, 2026

  The super Martin Pearson is amazing and always so helpful to me and my wife ever since I moved in, very great person!

  Owner response · May 11, 2026

  Thank you so much for your kind words! We're thrilled to hear that Martin has made such a positive impact on you and your wife since you moved in.<br><br>His helpfulness and dedication truly make a difference and we're so glad you've had such a great experience. We'll be sure to share your appreciation with him!<br><br>JCMLiving Resident Services

• GGoogle reviewer

  Apr 4, 2026

  Rating only — no comment.

  Owner response · Apr 11, 2026

  Endy,<br>We are sorry to read your 1-star review of our community. We would have liked to reach out directly, however we could not find you in our resident data base and you didn't include your contact information. Please give our office a call or stop in to our onsite management office, where our Property Manager would be happy to assist you.<br><br>JCMLiving Resident Services

• GGoogle reviewer

  Local Guide

  Mar 11, 2026

  Very disappointing experience. During both a previous phone call and our in-person tour, the leasing agent, Iris, repeatedly made judgmental comments suggesting we might not qualify or afford the apartment even after we explained that we meet the requirements.<br><br>We traveled about 40 minutes for the visit, but the overall interaction felt dismissive and unwelcoming, as if we were being discouraged from applying.<br><br>If this is the level of customer service during the touring process, it raises concerns about how residents might be treated after moving in. Management may want to review how tours are conducted, as the professionalism did not match what one would expect from a property in this price range.

  Owner response · Apr 11, 2026

  Thank you for taking the time to share your experience. We're truly sorry to hear that your visit did not leave you with the positive impression we strive to provide. Our goal is always to ensure that every prospective resident feels welcomed, respected and supported throughout the touring and application process.<br><br>We appreciate you bringing this to our attention and will certainly review your feedback with our team. If you would be open to discussing your experience further, we encourage

• GGoogle reviewer

  Feb 13, 2026

  Iris was absolutely amazing throughout the entire apartment process. She was very helpful from start to finish and made everything feel smooth. She answered all of my questions clearly and quickly, and I always felt supported and informed.<br><br>I truly appreciate her professionalism, patience, and dedication. I highly recommend Iris to anyone looking for a reliable and helpful leasing agent!

  Owner response · Mar 12, 2026

  Thank you so much for sharing this wonderful feedback! We're thrilled to hear that Iris provided such a smooth, supportive, and professional experience from start to finish. We appreciate your recommendation and are so glad you chose Ridgefield Gardens!<br><br><br>JCMLiving Resident Services