Cross County Cardiology - Edgewater, NJ

Review quality analysis

Computed from 19 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Jun 27, 2026

  After my mother's appointment was canceled twice by the office, we finally arrived for her third scheduled appointment. Unfortunately, due to unexpected traffic, we arrived just beyond the grace period. Despite explaining the situation, the staff refused to see my 90-year-old mother. My mother has significant mobility issues and transporting her to appointments is not easy. It was extremely disappointing that no consideration was given to her age, her physical limitations, or the fact that the waiting room was nearly empty. Refusing to see a 90-year-old woman over a few minutes is unacceptable. The staff should be ashamed of themselves. We will never return to this location.

  Owner response · Jul 8, 2026

  Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you and your mother experienced.<br><br>We understand how challenging it can be to transport a 90-year-old loved one with mobility issues, and we recognize that having her appointment rescheduled twice beforehand only added to that burden. We regret that your visit did not meet the level of care and compassion we strive to provide.<br><br>While we do have scheduling policies in p

• GGoogle reviewer

  Mar 12, 2026

  Dr. Pumil and the staff are excellent.

• GGoogle reviewer

  Jan 20, 2025

  I wish I were able to give 0 star , this place is the worst. Scheduled a nuclear test 3 weeks ago, since yesterday we had a snow storm , wondering if my appointment still valid , luckily I got a text to confirm my appointment , so I drove 45 mins here , when I got here , 3 mins later they told me my insurance company didn't approve the nuclear test so they can't do it . Why didn't anyone call me in advance ?? Why I still got the email confirmation about my appointment ?? Is it too hard for anyone from the office to make a call to me? Never here again

• GGoogle reviewer

  Jan 8, 2025

  I have been a patient at Cross County Cardiology - Edgewater, NJ, for seven years, and my care has been exceptional. Dr. Rick Pumill, Dr. Christopher Pumill, and Dr. Brian Bechtold are outstanding professionals who genuinely care for their patients. They take the time to listen, explain everything thoroughly, and provide the highest quality care.<br><br>I also want to thank Rosemary, the office manager, for her kindness and dedication. She has always been incredibly helpful and supportive.<br><br>The entire team at Cross County Cardiology is compassionate, knowledgeable, and dedicated to their patients' health and well-being. I highly recommend them!<br><br>Jean Constantine

• GGoogle reviewer

  Local Guide

  Sep 18, 2024

  Dr. Bereket and the staff were excellent and professional. Appointments were on time.

• GGoogle reviewer

  Jun 4, 2024

  Hi All, I'm reading the low rated reviews and I'm completely baffled. Dr. Pumill and his entire staff including Dr. Segovia and nurses and nurse practitioner are amazing! They are caring and listen to your needs. Multiple times Dr. Pumill knew what I was feeling before I even mentioned it. He is sincere and has the most thoughtful bed side manner. His staff always go above and beyond. Please don't let the reviews stray you. People often react in times of frustration and that's is absolutely not a reflection of the doctors and staff. Love Cross County Cardiologist!