TGI Fridays

Review quality analysis

Computed from 11 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

• GGoogle reviewer

  Local Guide

  Dec 28, 2023

  At the time, the restaurant was pretty empty due to holidays. Loved how quiet it was. Server was amazing. Will return again with family.

  Owner response · Sep 9, 2024

  Well, this is a vibe... or more specifically a Fridays vibe! Thanks for the awesome review, Ren Humphrey!

• GGoogle reviewer

  Dec 28, 2023

  way too overpiced.

  Owner response · Sep 9, 2024

  Feedback like this helps us better understand our Guests and the value of the Fridays experience. Thank you for sharing. We'll run this back to our team.

• GGoogle reviewer

  Dec 25, 2023

  Ordered at 9:12pm. Arrived 9:35, order not ready. Guy says he'll the back. Waited 20+ min, he nvr came back. 4 others waiting also long. No customers in restaurant. Lady comes out with orders. No hello, sorry for wait, says they're backed up. Again no customers in place, except pick up orders. Told her my name & what I Ordered, neither order was mines. She looks pass me ask next person. Gave 3 their orders. She checks pick up spot, ask did I order pot stickers, say yes. She says it's under ***** Shannon. I respond that's what I said b4. No apology, merry Xmas, nothing. Nvr looked me in my face. I'm black, maybe that played a part with her unbothered look. 1st & last time there. Portions was small & of course cold. Food wasn't gd also. That's why I don't leave tips online until I get there. Service has to be up to par. Wait time & food presentation has to be gd. Which none of the above was gd. Also, location sucks. If I could give 0 stars, I would.<br>Order#234961138347151360

  Owner response · Sep 9, 2024

  We understand how frustrating it is when your pickup order isn't what it should be, Melanie Carey. If you ordered via a Third Party Delivery service, please log into your account as they have the order information and can best make this right. If you ordered via our Fridays online ordering, please fill out this form: https://tgifridays.com/contactUS/

• GGoogle reviewer

  Local Guide

  Dec 22, 2023

  Had a variety of appetizers at a private seminar. All were very good. Servers were very pleasant and attentive.

  Owner response · Sep 9, 2024

  Not to like toot our own horn or anything but... *toot toot* You just confirmed how awesome our food is, Kevin Vogel. We very much appreciate the love and validating our own thoughts.

• GGoogle reviewer

  Dec 21, 2023

  Not like it used to be ..went in today for dinner and waited like 20 minutes and no waiter, no one at the bar, no service at all. Had to go across the street to Five Guys to get a quick burger thanks friday for spoiling dinner.

  Owner response · Sep 9, 2024

  It sounds like there was a lack of urgency by our Hackensack Fridays team. We apologize that this caused you any inconvenience and frustration. If you would like to speak to a Guest Relations team member about this service you received, please complete this form: https://tgifridays.com/contactUS/

• GGoogle reviewer

  Dec 18, 2023

  Rating only — no comment.

  Owner response · Sep 9, 2024

  A mid rating is honestly not where we want to be, and we're sorry your experience fell short at our Hackensack Fridays. If you want to chat with a Guest Relations team member, please complete this form: https://tgifridays.com/contactUS/