TheKey - Senior Home Care

Review quality analysis

Computed from 3 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Feb 8, 2021

  Thank you to Christina and Maria for helping to arrange for a caregiver for my mother in law on short notice. My mother in law was hesitant because she had a bad experience with another agency. Thankfully, Maribel has been wonderful. She is kind, soft spoken with a great sense of humor. My mother in law enjoyed the company and assistance she provided. She also cooked healthy meals and my mother in law actually put on a few pounds that she really needed to do. She has regained her strength and we cannot thank Maribel and the rest of the team enough. I highly recommend this agency.

  Owner response · Sep 6, 2021

  Hi Kathleen! Thank you so much for the kind words. We're so glad Maribel and your mother were able to form a connection and that Maribel could support your mother in a way that brought her enjoyment, strength, and happiness.

• GGoogle reviewer

  Local Guide

  Aug 2, 2019

  We had a prior agency. This agency is sooooo much better in all ways. I have one primary contact here whom I can text at any hour and he responds very quickly. Although their hourly rate was a few dollars higher than our previous agency they are worth the extra. Also they were willing to structure a lower total hour minimum per day. So we actually enjoyed overall savings with a higher level of care, dependability in aides, and superior customer service. Their invoices are always correct (can't say that about prior agency) and they work directly with our insurance carrier for the partial payment that comes from the long term care insurance. I can't recommend this agency enough!

• GGoogle reviewer

  Jun 30, 2017

  I have tried a few Home Care companies for my parents. I had the same problems with all of them. The aides were always late. After assisting with dressing and bathing, they spent most of the time sitting around doing nothing... Then I tried Home Care Assistance, what a difference! The manager told me all of their aides drive so there would be no issues with them getting to work. She also told me that their aides were trained in how to engage clients in activities and socialization. ALL TRUE! I am so amazed with the quality of Home Care Assistances service that I was prompted to write my 1st ever review. The aide engages my father in all kinds of activities and games. She takes them on social outings. The Nurse put a binder full of word games, exercise and other activities in the home for the aide to use with my parents. The aide includes my mother in cooking meals and has my mother instruct her in how to cook some of my mom's "signature" dishes. The Aides, the Nurse, the office staff a